Browsing by Author "Sethumadavan, Sharmila"

Now showing 1 - 3 of 3
  • Thumbnail Image
    Item
    Effect of cultural intelligence and learning style on leadership effectiveness : conceptual analysis
    (TIJBM, 2020-06) Basit, Abdul; Sethumadavan, Sharmila; Hassan, Zubair
    The purpose of this study is to examine the effect of Cultural Intelligence and Learning Style on Leadership Effectiveness among the leaders, particularly in banking sector. This study has proposed cultural intelligence and Learning Style as independent variables in this study. Leadership Effectiveness is the dependent variable. The study has reviewed various scholarly articles to examine the effect of cultural intelligence and learning style on leadership effectiveness. All the articles reviewed in this paper are empirical and conceptual papers design to collect quantitative data. Therefore, this conceptual paper intends to conduct the research among the bank leaders in Klang Valley in Malaysia. Based on the available literature it was found that cultural intelligence has a mixed result on leadership effectiveness. However, majority of the past research reported that cultural intelligence has a positive and significant effect on leadership effectiveness. From the review, it was also found that there is lack of studies examining learning style effect on leadership effectiveness particularly in Banking Sector. This study will contribute by establishing the link between cultural intelligence, learning style and leadership effectiveness simultaneously. Also, this study will be able to use by training and development of banking companies to design the training program to enhance, cultural intelligence and to adopt appropriate learning style to improve leadership effectiveness in Banking Sector, particularly in Malaysia. In this study, it was proposed to examine the effect of learning style and cultural intelligence on leadership effectiveness among the bank leaders simultaneously, while in the past cultural intelligence was conducted to examine the effect on leadership effectiveness, while there was a lack of literature on learning style and leadership effectiveness.
  • Thumbnail Image
    Item
    Gamification : a tool to enhance employee engagement and performance
    (2021-07) Basit, Abdul; Hassan, Zubair; Omar, Nisa; Sethumadavan, Sharmila; Jhanjhi, NZ
    The purpose of this research is to examine the impact of gamification on employee engagement and work performance among employees working in IT Multinationals in Malaysia. And to examine the mediating effect of employee engagement on the relationship between gamification and employee performance. Finally, to test the moderating effect of gamification on the relationship between employee engagement and employee performance. Data was collected using a self-rating Likert-Scale questionnaire with a rating scale from 1-5, denoting 1 is strongly disagree, and 5 denotes strongly agree. A Sample of 220 employees were selected using simple random probability sampling of those employees working in IT Multinationals. Data were analyzed using confirmatory factor analysis and structure equation modelling under bootstrapping methods via AMOS22. The result shows that gamification does not directly affect employee performance among the IT Multinational in Malaysia. However, gamification has a significant and positive effect on employee engagement. Also, the result shows that employee engagement is a full mediator and gamification has a moderating effect on the relationship between employee engagement and performance. This study is useful for Human Resource Development intervention through effective training programs to enhance gamification to boost engagement and performance. Through effective gamification with sensitivity, creativity and implemented it within the organization can cultivate highly competitive culture among the staff, resulting in high employee performance through employee engagement. This finding shows that employee engagement is very important to realize the benefit of gamification to foster employee performance.
  • Thumbnail Image
    Item
    Role of sales representative’s cultural intelligence in enhancing customer satisfaction among the tenants and property buyers in Malaysia
    (IJBMM, 2020-07-24) Hassan, Zubair; Basit, Abdul; Sethumadavan, Sharmila
    The purpose of this research is to examine the impact of real estate sales representative’s cultural intelligence on customer satisfaction in Malaysia. A sample size of 535 respondents as customers who have experienced interacting real estate sales representatives was used to collect the relevant data through the convenience sampling method and analyzed using SPSS 21 and AMOS 22 software. The results show that meta-cognitive and cognitive cultural intelligence has no significant impact on customer satisfaction, meanwhile motivational and behavioral cultural intelligence has a significant and positive impact on customer satisfaction. Therefore it was concluded that enhancing the cultural intelligence of sales representatives will increase customer satisfaction among the property buyers and tenants. This study will be useful for the real estate industry and human resource managers to emphasize on selecting employees as sales representatives with high cultural intelligence and connection with the property buyers. Industry players will be able to use this study to design and plan on which aspects of cultural intelligence should be incorporated into their training strategies and policies. Relevant authorities will be able to use this study to formulate relevant human resource development strategies and policies in the real estate and property development sector. Also, education institution will be able to incorporate cultural intelligence-related aspects in their curriculum and teaching to develop and enhance cultural intelligence among the candidates who wish to join real estate and property sector.