The impact of organizational citizenship behavior on employee’s job satisfaction, commitment and turnover intention in dining restaurants Malaysia
Date
2015-04
Authors
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Journal ISSN
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Publisher
IJABM
Abstract
Organizational Citizenship Behaviors (OCBs) are those discretionary behaviors that
employees are willing to exhibit without expecting any kind of reward in return. One of the
most important challenges faced by the management has been evaluating employees'
performance; this is because the key to accessing constant organizational enhancement is
in the aptitude to frequently assess employees’ performance. The purpose of this study is to
examine the Impact of organization citizenship behavior (OCB) on employees’ Job
Satisfaction, Job Commitment and Turnover Intentions. The study uses past literatures and
the combination of two frameworks from Islam et al. (2011) and Aslam (2012) framework
as a model to evaluate employees’ behavior in The Seduction Restaurant group Sdn Bhd.
(OCB) factors include Altruism, Conscientiousness and Civic Virtue. This study was
conducted in a private company in Malaysia, and for this purpose 100 employees of the
Seduction Restaurant group Sdn Bhd were used as sample. A convenience sampling was
used, questionnaires were used as primary data collection instrument, and the Statically
Package for Social Sciences Program 20. (SPSS) was used to analyze the data. The result of
the study showed that OCB dimensions are positively related to Job satisfaction and job
commitment, and negatively related to turnover intentions. Therefore OCB dimensions
have a great effect on Job satisfaction, Job commitment and Turnover intentions which
were held accountable for employees’ of dinning restaurants in Malaysia. This study
provides procedures and insight that will help managers, to understand the benefit of OCB
dimensions on employees’ Job satisfaction, Job commitment and turnover intentions.